Returns

Changed Your Mind About An Item? 

Customers may return most new, unopened items within 30 days of purchase date*

*Any electronic item (Battery, Motor, Controller, or any other item that has an electronic component) may ONLY BE RETURNED IF IT IS IN THE ORIGINAL SHIPPING BOX AND UNOPENED.  This means the packing tape must not be altered in anyway. Due to the nature of electronic items, it is very difficult to determine if items have been tampered with unless they are still sealed in the original box sent from Momentum Watts.  This policy is in affect to insure that we maintain the highest level of quality parts to fulfill orders.

Restocking Fee is 15% of the original purchase price, the buyer is responsible for return shipping.

You should expect to receive your refund within 3 business days of your item being received at Momentum Watts.  However, in many cases you will receive a refund more quickly.  Returns without a listed RMA on the label or affixed on the box will be delayed until the return is claimed by the purchaser, as we will have no way to identify who it belongs to. 

In order to initiate a return, please fill out the contact form below. Please make sure to include your order number in the notes.

Did We Ship You The Wrong Item?

We will cover the return shipping costs if the return is a result of our error (you received an incorrect or DOA item, etc.).  We will provide you a pre-paid return label via email, then we will ship the correct item when we receive your original shipment back. 

In order to exchange your item, please fill out the contact form below. Please make sure to include your order number in the notes.